Collier Area Transit operates in compliance with Federal Transit Administration, (FTA) program requirements and ensures that transit services are made available and equitably distributed, and provides equal access and mobility to any person without regard to race, color, or national origin, disability, gender or age.
Title VI of the Civil Rights Act of 1964; FTA Circular 4702.1A, “Title VI and Title VI Dependent Guidelines for Federal Transit Administration Recipients.
Anyone who has a Transit related concern or issue that they believe involves Title VI provisions is encouraged to click here and complete the form. The completed form can be emailed to rideCAT@colliercountyfl.gov or mailed to 8300 Radio Rd – Naples, Florida 34104.
Collier Area Transit (CAT) hereby gives public notice of its policy to assure full compliance with Title VI of the Civil Rights Act of 1964. CAT is committed to ensuring that no person is excluded from participation in, or denied the benefits of its services on the basis of race, color or national origin.
Any person who believes that they have, individually, or as a member of any specific class of persons, been subjected to discrimination on the basis of race, color, or national origin may file a complaint with CAT.
Title VI Complaint Procedures
As a recipient of federal financial assistance, Collier Area Transit (CAT) has the following Title VI complaint procedures in place.
Filing a Discrimination Complaint
Collier County has provided procedures for filing complaints alleging discrimination on the basis of race, color, or national origin. Information on how to file a complaint is provided through the County Manager’s Office of Equal Employment Opportunity, on CAT’s website, and appears routinely on publications, interior bus cards, schedules, and on other materials available at public facilities. The information is also posted at the CAT administrative facility, at the Transfer terminals, and at other public facilities frequented by transit users such as libraries and community health centers.
Any person who believes that he or she, individually or as a member of any specific class of persons, has been subjected to discrimination on the basis of race, color, or national origin may file a written complaint with the FTA or the Secretary of Transportation. Persons are encouraged to first notify Collier County and file a complaint through the local office.
Any person who believes that he, or she, or any specific class of persons, has been subjected to discrimination or retaliation prohibited by the Title VI of the Civil Rights Act of 1964, as amended, and related statutes, under CAT’s program of transit service delivery or related services or programs is encouraged to file a report with Public Transit and Neighborhood Enhancement at:
Public Transit and Neighborhood Enhancement Division
8300 Radio Road Naples, Fl 34104
Telephone (239) 252-4996, fax (239) 252-6534
CAT encourages the filing of a complaint in writing and includes a name, address, and other information so that the individual may be contacted regarding the matter. A copy of the Title VI Complaint Form is provided to document all pertinent information regarding the complaint.
All complaints received within 180 days of the incident are processed and investigated by CAT. A preliminary review to determine jurisdiction is conducted and if within CAT’s authority and investigation is conducted. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by CAT or the OEO.
CAT has 30 days to investigate the complaint. If more information is needed to resolve the case, CAT may contact the complainant. The complainant has 30 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 30 business days, CAT can administratively close the case. A case can also be administratively closed if the complainant no longer wishes to pursue their case.
After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. An LOF summaries that the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or if any other action will occur. If the complainant wishes to appeal the decision, she/he has 30 days after the date of the letter or the LOF to do so.
A person may also file a complaint directly with the Federal Transit Administration
File a complaint by completing the FTA complaint form (PDF). The complaint form must be signed and mailed to:
Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Avenue, SE
Washington, DC 20590
For any comments or complaints please call 239.252.5840, email rideCAT@colliercountyfl.gov or click here.
Collier Area Transit opera en colaboración con los requisites del programa de Administración Federal de Transito (FTA) y asegura que los servicios de transito sean disponible he igualmente distribuidos, y provea acceso igual y movilidad a cualquier persona no importando su raza, color, origen de nacionalidad, desabilidad, genero o edad.
El titulo VI Del Acto de Derechos Civiles del 1964; FTA circular 4702.1A, “Titulo VI y Guía de Titulo VI para recipients de Administración Federal de Transito.
Collier Zon,n Transit la ap fonctioné avek Kolaboration Administration Transit Federal la,ki gin ti nom jouet li (FTA) . Regleman program nan mandé pou Service Transit la disponible Egal pou toute moune ,E ké toute moune dwé ekzèssé minme dwa ,kelké swa jan moune nan yé, kokobé ou moune normal,san yo pa konsideré ki koulè, ki race, nan ki pays moune nan sorti,san yo pa dwé ran,n konte si se garcon ou fam,m , ni ran kont de laj moune nan.Toute moune dwé egal ego.
Program ki relé numero 6 de Act. Dwa civil de 1964; FTA Circular 4702.1A,” Program ki relé numero 6 et program ki relé numero 6 Ki Depan,n de mach a suive pou Federal Transit Administration genyen.