What is Collier Area Transit (CAT) rideCAT App?

rideCAT App is a mobile pass app that allows transit customers to purchase and use fare products such as regular, monthly and day passes and single ride passes directly from a mobile device.

How do I access my rideCAT app?

The app is free to download. Search ‘rideCAT App’ in the Apple Store or on Google Play.

Are there any fees for using the Mobile Ticketing?

The rideCAT App is free to download. Fare products purchased using the App cost the same as those purchased from our locations (there are no additional fees). When using the application, please be aware that carrier charges may apply for data usage. CAT is not responsible for any mobile carrier charges that a customer incurs as a result of purchasing a mobile product or downloading the rideCAT App.

What types of products can I purchase via Mobile Ticketing?

Customers can purchase the following products through the rideCAT app:

  • Adult and Youth 30-Day Pass
  • Adult and Youth 15-Day Pass
  • Adult and Youth Day Pass
  • Adult and Youth One-way Fare
  • Marco Express 30-Day Pass
  • Marco express Day Pass
  • *Summer Paw Pass (Valid June 1st -August 31st for students age 17 and under)
  • *30-Day Corporate Pass (300+ Employees)
  • **Reduced Adult and Youth Monthly Pass
  • **Reduced Adult and Youth 15-Day Pass
  • **Reduced Adult and Youth Day Pass
  • **Reduced Adult and Youth One-way Fare
  • **Reduced Marco Express 30-Day Pass
  • **Reduced Marco express Day Pass

*Discount Passes are for persons eligible under the identified programs.

**Reduced Fares are for members of Medicare, Disabled Community, those 65 years and older and children 17 and under. ID required. This fare would also apply to the Transportation Disadvantaged that provides transportation services under the non-emergency transportation Medicaid Contract for Collier County.

When can I use my 30-Day pass?

A 30-Day pass can be activated at any time and is active for 30 consecutive days after activation.

How do I purchase via Mobile Ticketing?

After downloading the rideCAT App, you will need to create an account using your email address. Once you have logged on to your account, select the product you wish to buy, enter your credit/debit card payment information, and confirm your transaction. The purchased passes will be electronically delivered to your phone’s “my pass” section and a receipt for your purchase will automatically be sent to your email address.

What types of payment options are available to purchase passes?

Customers can purchase a pass using a debit or credit card. The rideCAT App currently accepts Visa/Visa Debit, Mastercard/Mastercard Debit, and American Express.

Are receipts available for my mobile purchase?

Yes. Once you purchase your mobile pass a receipt will automatically be sent to the email address associated with your account.

How and when should I activate my Mobile Pass?

You MUST activate your pass prior to boarding a Transit vehicle or prior to entering a fare restricted area. Be ready to scan your pass at the on-board validator when boarding a vehicle or show to a transit personnel official upon request. Your purchased passes can be found in your “my pass” section of the rideCAT App.

Do I need to scan my pass each time I travel?

Yes, valid pass must be activated and scanned for each trip.

What if my mobile pass was erroneously activated; can I deactivate it?

No, once activated passes cannot be deactivated.

Can I transfer to other routes with a mobile pass?

Yes. You can use the same mobile pass to transfer to other routes. One-way passes will remain valid for 90-minutes upon activation to allow for transfers.

Do mobile passes expire?

Yes, the pass will expire 6 months from the time of purchase.

How does the driver/enforcement officer know that I have a valid pass?
  • Mobile passes are validated through the fixed on-board validators on vehicles.
  • The driver/enforcement officer will ask you to present the barcode from your mobile device for scanning over the on-board validator. An audible beep and a screen will identify the pass is valid for use.
  • Passes can also be validated by visual inspection.
  • Hand-held inspection devices may be used by an Enforcement Officer to scan a pass using the barcode functionality.
What do I do if a transit officer request to inspect my mobile pass?

Each pass includes a visual validation in addition to a unique barcode that will occasionally be scanned by Transit officials as part of an inspection process. Please use the barcode to allow the transit officer to inspect your mobile pass, if requested.

Do I need to set up an account to be able to use mobile passes?

No, but you will need to provide a valid email address to enable a receipt to be emailed to you for the purchase of your product.

Will my mobile pass still work if I lose cell phone service while retrying to use my pass?

Mobile passes do not need cell phone or WIFI services to activate & display a pass. You do need connectivity, however, to purchase a pass, which must be done prior to boarding. If you lose cell phone service after activating and boarding the vehicle you will be able to activate and display the pass from “my pass” section.

What happens if my smart-phone becomes inoperable (e.g. battery dead) prior to being able to show my mobile pass?

You are responsible for having a mobile phone in good working order and usable prior to boarding. If your mobile phone is inoperable, you will be expected to use another payment method for your trip. Cash will still be accepted on the vehicle.

If I am traveling with friends and family, can I activate more than one pass on my phone?
  • rideCAT supports up to five (5) passes purchased in one single transaction.
  • When using a single phone for a group, the rider possessing the phone with the activated passes will need to scan each pass at the on-board validator.
  • Passes cannot be transferred between accounts/users.
What happens if I lose my mobile device or buy a new device?
  • If you lose or purchase a new device you can transfer any valid, unused passes to a new device. To do so, log-in to your account from your new device and your unused passes will be displayed.Please note that passes on your old device will become invalid once activated on the new device.
  • Mobile app users are allowed three (3) device switches over a six-month period.
Is the Mobile Ticketing application available on all devices?

The mobile ticketing application is available on the majority of iOS or Android devices installed with recent (2 years or less) operating systems. Older versions of software may not be supported.

Will the application store my credit card details?

Yes, you have an option to store your credit card details for future transactions.

What security protections are in place to protect my personal information?

rideCAT is fully certified and compliant with Payment Card Industry standards (PCI-DSS). All payments communications are fully encrypted via SSL, any sensitive data stored is highly encrypted and systems are constantly monitored for security vulnerabilities.

General FAQ's

Are any items or activities prohibited on the bus?

Collier Area Transit is not able to transport large items that would block the vehicles aisles, such as surfboards. Smoking, vaping, eating, drinking, the playing of loud audio, and the wearing of roller blades are prohibited.

Are bicycles allowed on the bus?

Yes, but they must be transported using the bike rack located at the front of the bus. If foldable, it must be folded and stored away from the aisle.

Are bus passes available?

Yes. All-day passes and 30-Day passes are available for purchase. An all-day pass for adults can be purchased for $3. Seniors, students, veterans, and people with disabilities can purchase a reduced all-day pass costing $1.50. 30-Day passes cost $40 for adults and $20 for seniors, students and people with disabilities. A 30-Day pass is also offered for the Marco Express, at $70 for adults and $35 for seniors, students, veterans, and people with disabilities.

Can a Marco Express 30 day pass be used freely on all other bus routes?

Yes, a Marco Express 30 day pass allows you to travel through the Collier Area Transit system on any route.

Can riders bring a wheelchair or scooter on board?

Yes. CAT buses are equipped to transport wheelchairs and scooters for persons with disabilities. Motorized equipment must be battery powered – gasoline powered chairs or scooters cannot be accommodated.

Does Collier Area Transit operate on holidays?

Collier Area Transit does not operate on the following holidays: New Year’s Day, Memorial Day, Independence Day (July 4), Labor Day, Thanksgiving Day and Christmas Day.

How much is bus fare?

A single full fare ride is $2. Reduced fares of $1 are available to persons with disabilities, senior citizens aged 65 and older, and students with a valid ID. Children under the age of 5 ride for free. A single fare for the Marco Express is $3, reduced fares are also available. Daily, 7 day and 30 day passes are available. Drivers cannot make change on the bus, so please have the exact fare ready when boarding. For more information regarding fares, please click here.

Still need help or have a question?

Contact customer service staff Monday through Saturday from 6am to 6pm and Sunday from 7am to 5pm at 239.252.7777.

What is flag down service and how do I know if my route is designated as such?

To flag down a bus simply stand in a safe and visible area. Choose a location on the right side of the road. As the bus approaches you, look toward the bus and place your arm high in the air to get the driver’s attention. To flag down a bus in the dark or poor weather, passengers may consider using a flashlight or other visible device to help signal the driver. If flag down service is available on a particular route, it will be stated on the Route information on the website. (This only applies to beach bus)

What is the Emergency Ride Home (ERH) Program?

The Commuter Services Emergency Ride Home (ERH) Program is designed to take the anxiety out of leaving your car at home, allowing you to take advantage of other commute option that is right for you. If you are registered as a carpool, vanpool, transit, bike or walk participant in the Commuter Services database (http://www.swflroads.com/commute-connector/emergency-ride-home.html), you may be eligible for the Emergency Ride Home Program. If eligible, the ERH program may provide you with up to four (4) rides home in case of personal illness, family emergency or unexpected overtime (certain restrictions apply). It is not intended for rides to work, scheduled appointments or planned overtime. Please make sure your company is partnered with commuter services and offering the Emergency Ride Home Program before requesting use of the program. For more information, contact 1.866.585.RIDE.

When do the buses run?

Most CAT routes have service between 6am and 7pm Monday through Saturday, some routes begin service earlier and some end a little later. There are also limited Sunday hours from 7 a.m. to 5 p.m. on most routes. Buses do not run on New Year’s Day, Memorial Day, Independence Day (July 4), Labor Day, Thanksgiving Day, and Christmas Day. Click here to view bus routes.

Where can I pick up a system map?

Schedules are available at the Intermodal Government Center Transfer Station located at 3355 East Tamiami Trail, Naples, Florida; Collier Area Transit Administration Offices located at 8300 Radio Road, Naples, Florida; onboard the bus; numerous outlets throughout the county including County Libraries and the Chamber of Commerce Visitor’s Center.

CATConnect FAQ's

How do I apply for Paratransit Service?

A completed application is required, with information provided by a licensed medical professional. Once a completed application is received, the application will be reviewed and the applicant will be notified if approved or denied for services. Contact the CATConnect office at 239.252.7272, a Customer Service Representative will take your information and mail you an application or applications may be obtained at the Collier Area Transit office located at 8300 Radio Road, Naples, FL 34104. Assistance in completing an application is available by phone or in person.

I am certified for paratransit services in another state and I am relocating to Collier County, will my certification be accepted?

You may be granted a 21-day temporary certification in the CATConnect door-to-door service program. The 21 days should be used to complete the qualification / application process with CATConnect. Please contact a Customer Service Representative at 239.252.7272 for assistance.