rideCAT App is a mobile pass app that allows transit customers to purchase and use fare products such as regular, monthly and day passes and single ride passes directly from a mobile device.
The app is free to download. Search ‘rideCAT App’ in the Apple Store or on Google Play.
The rideCAT App is free to download. Fare products purchased using the App cost the same as those purchased from our locations (there are no additional fees). When using the application, please be aware that carrier charges may apply for data usage. CAT is not responsible for any mobile carrier charges that a customer incurs as a result of purchasing a mobile product or downloading the rideCAT App.
Customers can purchase the following products through the rideCAT app:
*Discount Passes are for persons eligible under the identified programs.
**Reduced Fares are for members of Medicare, Disabled Community, those 65 years and older and children 17 and under. ID required. This fare would also apply to the Transportation Disadvantaged that provides transportation services under the non-emergency transportation Medicaid Contract for Collier County.
A 30-Day pass can be activated at any time and is active for 30 consecutive days after activation.
After downloading the rideCAT App, you will need to create an account using your email address. Once you have logged on to your account, select the product you wish to buy, enter your credit/debit card payment information, and confirm your transaction. The purchased passes will be electronically delivered to your phone’s “my pass” section and a receipt for your purchase will automatically be sent to your email address.
Customers can purchase a pass using a debit or credit card. The rideCAT App currently accepts Visa/Visa Debit, Mastercard/Mastercard Debit, and American Express.
Yes. Once you purchase your mobile pass a receipt will automatically be sent to the email address associated with your account.
You MUST activate your pass prior to boarding a Transit vehicle or prior to entering a fare restricted area. Be ready to scan your pass at the on-board validator when boarding a vehicle or show to a transit personnel official upon request. Your purchased passes can be found in your “my pass” section of the rideCAT App.
Yes, valid pass must be activated and scanned for each trip.
No, once activated passes cannot be deactivated.
Yes. You can use the same mobile pass to transfer to other routes. One-way passes will remain valid for 90-minutes upon activation to allow for transfers.
Yes, the pass will expire 6 months from the time of purchase.
Each pass includes a visual validation in addition to a unique barcode that will occasionally be scanned by Transit officials as part of an inspection process. Please use the barcode to allow the transit officer to inspect your mobile pass, if requested.
No, but you will need to provide a valid email address to enable a receipt to be emailed to you for the purchase of your product.
Mobile passes do not need cell phone or WIFI services to activate & display a pass. You do need connectivity, however, to purchase a pass, which must be done prior to boarding. If you lose cell phone service after activating and boarding the vehicle you will be able to activate and display the pass from “my pass” section.
You are responsible for having a mobile phone in good working order and usable prior to boarding. If your mobile phone is inoperable, you will be expected to use another payment method for your trip. Cash will still be accepted on the vehicle.
The mobile ticketing application is available on the majority of iOS or Android devices installed with recent (2 years or less) operating systems. Older versions of software may not be supported.
Yes, you have an option to store your credit card details for future transactions.
rideCAT is fully certified and compliant with Payment Card Industry standards (PCI-DSS). All payments communications are fully encrypted via SSL, any sensitive data stored is highly encrypted and systems are constantly monitored for security vulnerabilities.
Collier Area Transit is not able to transport large items that would block the vehicles aisles, such as surfboards. Smoking, vaping, eating, drinking, the playing of loud audio, and the wearing of roller blades are prohibited.
Yes, but they must be transported using the bike rack located at the front of the bus. If foldable, it must be folded and stored away from the aisle.
Yes. All-day passes and 30-Day passes are available for purchase. An all-day pass for adults can be purchased for $3. Seniors, students, veterans, and people with disabilities can purchase a reduced all-day pass costing $1.50. 30-Day passes cost $40 for adults and $20 for seniors, students and people with disabilities. A 30-Day pass is also offered for the Marco Express, at $70 for adults and $35 for seniors, students, veterans, and people with disabilities.
Yes, a Marco Express 30 day pass allows you to travel through the Collier Area Transit system on any route.
Yes. CAT buses are equipped to transport wheelchairs and scooters for persons with disabilities. Motorized equipment must be battery powered – gasoline powered chairs or scooters cannot be accommodated.
Collier Area Transit does not operate on the following holidays: New Year’s Day, Memorial Day, Independence Day (July 4), Labor Day, Thanksgiving Day and Christmas Day.
A single full fare ride is $2. Reduced fares of $1 are available to persons with disabilities, senior citizens aged 65 and older, and students with a valid ID. Children under the age of 5 ride for free. A single fare for the Marco Express is $3, reduced fares are also available. Daily, 7 day and 30 day passes are available. Drivers cannot make change on the bus, so please have the exact fare ready when boarding. For more information regarding fares, please click here.
Contact customer service staff Monday through Saturday from 6am to 6pm and Sunday from 7am to 5pm at 239.252.7777.
To flag down a bus simply stand in a safe and visible area. Choose a location on the right side of the road. As the bus approaches you, look toward the bus and place your arm high in the air to get the driver’s attention. To flag down a bus in the dark or poor weather, passengers may consider using a flashlight or other visible device to help signal the driver. If flag down service is available on a particular route, it will be stated on the Route information on the website. (This only applies to beach bus)
The Commuter Services Emergency Ride Home (ERH) Program is designed to take the anxiety out of leaving your car at home, allowing you to take advantage of other commute option that is right for you. If you are registered as a carpool, vanpool, transit, bike or walk participant in the Commuter Services database (http://www.swflroads.com/commute-connector/emergency-ride-home.html), you may be eligible for the Emergency Ride Home Program. If eligible, the ERH program may provide you with up to four (4) rides home in case of personal illness, family emergency or unexpected overtime (certain restrictions apply). It is not intended for rides to work, scheduled appointments or planned overtime. Please make sure your company is partnered with commuter services and offering the Emergency Ride Home Program before requesting use of the program. For more information, contact 1.866.585.RIDE.
Most CAT routes have service between 6am and 7pm Monday through Saturday, some routes begin service earlier and some end a little later. There are also limited Sunday hours from 7 a.m. to 5 p.m. on most routes. Buses do not run on New Year’s Day, Memorial Day, Independence Day (July 4), Labor Day, Thanksgiving Day, and Christmas Day. Click here to view bus routes.
Schedules are available at the Intermodal Government Center Transfer Station located at 3355 East Tamiami Trail, Naples, Florida; Collier Area Transit Administration Offices located at 8300 Radio Road, Naples, Florida; onboard the bus; numerous outlets throughout the county including County Libraries and the Chamber of Commerce Visitor’s Center.
A completed application is required, with information provided by a licensed medical professional. Once a completed application is received, the application will be reviewed and the applicant will be notified if approved or denied for services. Contact the CATConnect office at 239.252.7272, a Customer Service Representative will take your information and mail you an application or applications may be obtained at the Collier Area Transit office located at 8300 Radio Road, Naples, FL 34104. Assistance in completing an application is available by phone or in person.
You may be granted a 21-day temporary certification in the CATConnect door-to-door service program. The 21 days should be used to complete the qualification / application process with CATConnect. Please contact a Customer Service Representative at 239.252.7272 for assistance.
