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ADA Eligibility Requirements

One’s disability alone does not guarantee eligibility for the ADA service. To be eligible for ADA service, a disability must prevent the use of CAT’s fixed route bus service and the origin and destination of your trip must be within 3/4 (three-quarters) of a mile of a fixed route. ADA Service is provided within the same daily and hourly scheduled of the fixed route service.

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ADA Eligibility

  • 1Eligibility includes those persons who, because of their disability, cannot independently use a regular, accessible bus.
  • 2Eligibility is based on the accessibility of vehicles and terminals/stops (i.e., a person is able to use the regular bus,
    but it is not accessible).
  • 3Eligibility pertains to situations in which a person cannot travel independently to or from a bus stop.

A person may be given “conditional” eligibility for ADA paratransit service if they are able utilized the fixed route bus under certain conditions but not others. In those situations, eligibility will be determined according to that circumstance or condition as it relates to the person’s disability.

Passengers who require the assistance of a Personal Care Attendant must have this approved during the eligibility review.

If you are approved for ADA service, you will receive an approval letter along with a CATConnect identification card. This card can be shown to other transit agencies identifying you as ADA eligible. If you lose your I.D. card, you may get a replacement at CAT Operations Office located at 8300 Radio Road.


Visitors who are eligible for ADA service in other cities and have documentation may use the CATConnect service during their visit to Collier County. Visitors who do not have documentation of ADA eligibility from another transit agency, but can provide documentation of a disability, may be eligible to use the service for up to twenty-one (21) days.